Start Date: 3/16/2021 8:00 AM CDT
End Date: 3/16/2021 8:30 AM CDT
Venue Name: Webinar Location:
1651 Wilkening Rd.
Schaumburg, IL United States 60173
Technology & Manufacturing Association
Please click HERE to register for this webinar.
What is customer satisfaction worth to you and your company? Whether you’re a owner, manager or auditor, all leaders should understand customer satisfaction tools and “Deeper Listening”.
In this presentation, Jared Warrick, Founder & Principle Consultant at OPSQC INC., takes us through items to consider in understanding Customer Satisfaction, goes well beyond the traditionally used metrics and minimum compliance requirement for ISO, asks some probing questions and discusses some easy tools to implement and looking at the topic through a continuous improvement lense with the customer in mind.
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