Event Calendar

Tuesday, March 16, 2021

Webinar: Voice of Customer - Deeper Listening

Start Date: 3/16/2021 8:00 AM CDT
End Date: 3/16/2021 8:30 AM CDT

Venue Name: Webinar

Location:
1651 Wilkening Rd.
Schaumburg, IL  United States  60173

Organization Name: Technology & Manufacturing Association

Contact:
Cori D'Onofrio
Email: cdonofrio@tmaillinois.org
Phone: (224) 723-9905

Please click HERE to register for this webinar.

What is customer satisfaction worth to you and your company? Whether you’re a owner, manager or auditor, all leaders should understand customer satisfaction tools and “Deeper Listening”.

In this presentation, Jared Warrick, Founder & Principle Consultant at OPSQC INC., takes us through items to consider in understanding Customer Satisfaction, goes well beyond the traditionally used metrics and minimum compliance requirement for ISO, asks some probing questions and discusses some easy tools to implement and looking at the topic through a continuous improvement lense with the customer in mind.


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