FAQs

Membership

Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest, if you would like to learn more about TMA membership please click here.

Member Portal

Q: This is my first time signing into the new Member Portal system. How do I access my account?
A:  The primary account holder must login to the Member Portal first. If you are the primary account holder, follow directions in the question below. If you are not the primary account holder, please contact the primary account holder at your organization to add you into your company's profile. Directions to add new employees to your account can be found below.  

If you do not know the information for the primary account holder contact Amanda Cortese at acortese@tmaillinois.org

Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account. 

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. 
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q: How do I add new employees to the company's membership?
A: To add new employees to your company's existing membership with TMA, click on "My Colleagues" in the member portal menu. There are two types of employees you can add. Each has different levels of permission within the member portal:
  • Affiliate: Can add, manage, and delete employee's profiles within the company when logged in
  • Rep: Can only manage their own profile, and cannot see other's information when logged in
All employee types are able to register for events and training.

Q: How do I delete or change an employees profile?
A: If you are the Primary or Affiliate contact for the Organization, you can manage employee profiles under "My Colleagues" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Q: How can I renew my membership online?
A: If you are the Primary or Affiliate Contact for your company, you can renew your company's membership with TMA by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online". To pay for membership dues with a check, please select "Register & Bill Me" and an invoice will be emailed to the Billing Contact on file. Please send a copy of the invoice with a check to the TMA offices to complete payment. 

Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of TMA you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.

Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the TMA office by calling 847-825-1120 or submit your question to us via email at info@tmaillinois.org.

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account. 

Event & Class Registration

Q: How do I register for an event?
A: Click here to log in to your profile. Next, visit the Bookmark section on the right hand side of your Profile page and click Events & Registrations. This will take you to the Event Calendar. Click on the event for more details and to complete your registration. 

Q: How do I register for a class? 
A: Click here to log in to your profile. Navigate to the Training & Education page. Next, visit the Class page and find the class you would like to register for. Click the Register button to complete your registration.